The FulfillRelay field guide
Make the next operational decision a clearer one.
Practical guides to supplier order routing and customer returns. Start with your workflow, then choose the software that fits.
Find suppliers or connect your own? Shopify workflow guide
Choose between sourcing new products and routing orders to suppliers you already work with. Understand store ownership, exact SKU mapping and supplier handoffs.
Read the guide →Route Shopify orders to suppliers by SKU | FulfillRelay
Follow a mixed-order example: map exact Shopify variants, route eligible paid lines to each supplier and keep unmapped items visible for review.
Read the guide →Sync supplier tracking back to Shopify orders | FulfillRelay
Follow tracking from a connected supplier’s Shopify fulfillment to the original retailer order. Check partial shipments, matched lines and exceptions.
Read the guide →Free Shopify returns portal for small stores | FulfillRelay Returns
Start a branded Shopify returns portal with 5 cases and 5 optional AI reviews per month. See manual decisions, PDF labels and when to upgrade.
Read the guide →Shopify multi-supplier fulfillment
Connect known Shopify suppliers, map exact products and follow orders across independent stores.
Read the guide →How to set up a Shopify returns portal
Set up FulfillRelay Returns: publish return rules, share your branded portal, verify shoppers, review requests and handle labels with clear manual control.
Read the guide →Shopify native returns vs a returns app: which fits your store?
Compare Shopify’s built-in self-serve returns with FulfillRelay Returns. Choose based on customer access, review workflow, evidence, labels and real operating needs.
Read the guide →A Shopify return review workflow with human control
Review return rules, customer explanations and photos together. Learn where optional AI evidence review helps and why approval, labels and refunds stay separate.
Read the guide →Best Shopify supplier order routing apps for your workflow
Choose between supplier sourcing, location routing and connected-store operations. Find the best fit for your existing relationships.
Read the guide →Best Shopify returns apps: choose the right workflow
Compare Shopify returns options by fit: a simple branded portal with manual control, exchange-led workflows, broader returns operations, or Shopify native returns.
Read the guide →