Pick the lane that fits
Installation, supplier access, order routing, tracking, returns, plans, or payment evidence. Email support and include your Shopify store domain plus the order, return, or payment-batch reference involved.
Questions before installing, managed operations, agencies, or partnership ideas. Start the conversation — tell us about your store, your suppliers, and what you are trying to fix.
Found a vulnerability or something that looks wrong? Report it privately with steps to reproduce. We confirm receipt and follow up until it is resolved. Please do not test against stores you do not own.
Before you hit send
Your Shopify store domain, the reference involved, and a screenshot if something looks wrong on screen. Specific reports get resolved in one round-trip instead of three.
No passwords, verification codes, card numbers, Shopify access tokens, or API keys — support will never ask for them, and will never ask you to mark a payment as paid outside Shopify.
Suppliers can request a secure sign-in link from the supplier sign-in page. If a relationship is not active yet, ask your retailer to issue a new invitation from their Suppliers page.
Bought something from an online store?
FulfillRelay is business software for store teams. If you are a shopper with a question about an order, a delivery, or a return, contact the store you purchased from — their team manages your order and can help directly. We cannot look up or change orders on a store’s behalf.