Send the exact item you agreed
Match the precise variant, supplier price and currency before routing. Keep exceptions visible for review.
FulfillRelay · Supplier operations + customer returns
Route supplier orders.
Get tracking back.
You and your supplier each use Shopify. Match the exact products, route eligible paid orders and follow tracking back. Customer returns and supplier coordination are included within plan limits.
Keep each store independent
Your suppliers work in their own Shopify stores. No retailer staff access required.
Stop chasing tracking updates
Follow supplier acceptance and fulfillment. Tracking comes back to the original customer order, including shipped lines and quantities.
How FulfillRelay works
From first connection
to tracking returned.
See how a matched product moves from a paid customer order to supplier fulfillment and tracking updates.
Read the transcript →How it works
Start with one supplier.
Build a repeatable workflow.
- 01
Connect your stores
You and your supplier each install FulfillRelay. Confirm the relationship between your Shopify stores.
- 02
Approve the exact product
Match your retail variant to the supplier’s SKU. Your supplier confirms the item, price and currency.
- 03
Route eligible paid orders
Approved mappings direct eligible lines to the right supplier. Items needing attention stay visible.
- 04
Bring tracking back
The supplier accepts and fulfills in its own store. Tracking syncs back to your original order.
Supplier acceptance and supplier payments remain separate steps. You keep control of business decisions.
Returns are part of the workflow
The order does not end at delivery.
Customer portal, return review and connected-supplier coordination are included in FulfillRelay within your plan limits. Keep the customer decision, supplier handling and settlement records connected.
Explore supplier-connected returns →Customer requestYour reviewSupplier handling
Refunds and supplier settlements remain separate actions. You stay in control.
Before you connect
Two things worth knowing first.
Your supplier connects too.
FulfillRelay links two Shopify stores. Your supplier installs the free Supplier Connect side and keeps working in its own store. We wrote the email for you.
Invite your supplierNo Shopify supplier yet?
FulfillRelay connects suppliers you already work with. It does not find them. Handle customer returns first with FulfillRelay Returns, or learn how marketplaces differ from order routing.
Start with Returns Marketplace or order routing?Make it relevant to your store
Estimate the time you could save.
Use your order volume and handling times to compare the two workflows.
Estimate your monthly difference
See how your handling time could change with a connected workflow.
lines
min
min
Adjust the inputs to estimate handling time for your store.
Adjust the inputs to estimate handling time for your store.Include setup & extra work
Allocate setup time to this month. For support and exceptions, enter only extra time compared with your manual workflow; exclude time already in review. Enter both fields, including 0 when appropriate. Leave blank if unknown.
h
h
One order can contain several lines. Quantity within one line is not counted again. Setup and extra work are not included.
33.3 hEstimated time saved
/ month
/ month
More time for customers, growth, and what matters.
66.7% of 50.0 baseline hours (estimate).FulfillRelay · Order routing
Plans for both sides of the connection.
Retailers route orders. Suppliers receive and fulfill them in their own Shopify stores.
For retailers Choose by routed order lines and supplier connections.
Retailer plan
Launch
$49 USD / month
or $490 USD / year, billed annually
- 2,000 routed order lines / month
- 5 supplier connections
- Approved SKU mappings & tracking sync
Retailer plan
Growth
$149 USD / month
or $1,490 USD / year, billed annually
- 10,000 routed order lines / month
- 25 supplier connections
- Approved SKU mappings & tracking sync
Retailer plan
Scale
$399 USD / month
or $3,990 USD / year, billed annually
- 50,000 routed order lines / month
- Unlimited supplier connections
- Approved SKU mappings & tracking sync
For suppliers Each supplier manages its own subscription.
Supplier plan
Supplier Connect
Free · $0 / month
Connect retailers, approve exact supplier SKUs, receive orders and return tracking.
Start with Supplier Connect ↗Supplier plan
Supplier Pro
$19 USD / month
or $190 USD / year, billed annually
Add ShipStation return-label rates and purchases, warehouse and spending controls, and 1,000 optional AI return reviews per month.
Explore Supplier Pro ↗All prices in USD. Paid plans offer a 14-day trial; eligibility and final billing terms appear in Shopify. Product purchases and supplier shipping charges are separate from software subscriptions. Return-label purchases require confirmation and are charged separately by your carrier or ShipStation.
Only need customer returns for your own store? See separate FulfillRelay Returns plans →
A few things to know.
Does FulfillRelay find suppliers for me?
No. Connect Shopify suppliers you already work with. Agree your products and terms before routing orders.
Who needs to install and subscribe?
The retailer and supplier each install FulfillRelay in their own Shopify store. Retailer plans start at $49 USD/month. Supplier Connect is free; Supplier Pro adds optional features.
Do I also need FulfillRelay Returns?
Not automatically. FulfillRelay includes customer returns and connected-supplier coordination within Main plan limits. Compare the apps if you only need standalone customer return management.
Your next step
Connect your first supplier.
Start with one approved product and your first eligible paid order.
Is it right for your store?
Know the fit before you install.
The quickest way to avoid a wrong install is to be clear about who each app is for, and who it is not for.
FulfillRelay
Retailers and suppliers who both use Shopify
Good fit
- You sell on Shopify and already work with a supplier who also uses Shopify.
- You have agreed product, shipping and returns terms with that supplier.
- You want each supplier order tied to an exact product, price and currency.
- You want tracking to come back to the original customer order.
Probably not for you
- You want FulfillRelay to find suppliers for you. It does not.
- Your supplier does not use Shopify. Each business needs its own Shopify store.
- You want items sent without an approved match. Unmatched items stay visible for review and are not sent.
Still unsure? Compare the two apps side by side.
What happens next
Four steps from install to your first result.
A first successful setup is one real order or one real return that you can follow from start to finish.
FulfillRelay
- Agree terms with your supplier
Product, shipping and returns terms are between you and the supplier you already work with.
- Connect both stores
The retailer and the supplier each install FulfillRelay in their own Shopify store and confirm the connection.
- Approve exact item matches
Match each product to the supplier’s exact item. Anything unmatched stays visible as needing attention.
- Follow the first order
One approved, paid order line appears in the supplier’s store. Follow it until tracking returns to your original order.
Billing runs through Shopify, and final plan availability and terms appear there. See all plans.
Questions about your data? Read how we handle it.