A first successful setup is one real order or one real return that you can follow from start to finish.
FulfillRelay
1Agree terms with your supplier
Product, shipping and returns terms are between you and the supplier you already work with.
2Connect both stores
The retailer and the supplier each install FulfillRelay in their own Shopify store and confirm the connection.
3Approve exact item matches
Match each product to the supplier’s exact item. Anything unmatched stays visible as needing attention.
4Follow the first order
One approved, paid order line appears in the supplier’s store. Follow it until tracking returns to your original order.
FulfillRelay Returns
1Install from Shopify
Start on the free plan: 5 return cases and 5 optional AI reviews a month.
2Publish your return rules
Set the rules customers see and your team reviews each request against.
3Customers send a request
They verify their order email, then submit reasons, notes and photos through your portal.
4You review and decide
Approve or decline, upload a carrier label, and confirm any Shopify refund yourself.
Billing runs through Shopify, and final plan availability and terms appear there. See all plans.
Your data, your decisions
What FulfillRelay does with your data.
Four commitments you can check against our privacy policy.
Your store stays yours
Each business works in its own Shopify store. There is no shared staff login, and the connection shares only the order and workflow information that relationship needs.
You make the call
AI suggestions are optional. You approve or decline each return, and you confirm any refund yourself.
No card numbers, no wallet
Supplier purchases are paid through the supplier’s Shopify checkout. FulfillRelay does not store card numbers, hold your money or operate a wallet.
Customer data is not for sale
We do not sell customer data or use it for targeted advertising. You can uninstall through Shopify at any time.
What we process, and why.
Summarized from the privacy policy last updated September 6, 2026. The policy is the controlling document. Shopify’s install screen and our App Store listing list the data categories an app can request access to. They describe what the app is permitted to read or edit. What we actually process, and why, is below.
Store, installation and subscription data
Why
Run the app and Shopify billing.
How it is handled
Handled through Shopify.
Orders, line items, fulfillment, tracking and returns
Why
Route eligible paid orders, confirm tracking and handle returns.
How it is handled
Scoped to your store or the supplier connection you approve.
Order email on a return
Why
Verify the customer who starts a return and send a short-lived access code.
How it is handled
Stored as a hashed email match and hashed one-time code, not the plain order email.
Shipping information
Why
Needed only while an order is actively fulfilled.
How it is handled
Encrypted. Scheduled for deletion 90 days after the latest eligible order ingestion.
Supplier organization, member email and invitations
Why
Give suppliers access to their connection.
How it is handled
Used for supplier access only.
Support messages and security events
Why
Help you and keep the service safe.
How it is handled
Kept for bounded periods. Some audit and transaction-evidence records may be retained for security, disputes or legal needs.
When AI is involved
AI reviews only run when you ask.
If you enable and request an AI evidence review, we send the configured provider the relevant return photos and limited case information: the item description, return reason, submitted notes, attachment details, your return rules and rule-check results. We may also include counts and rates from your previous return decisions.
We filter common contact details and identifiers from text. Photos can still contain personal information a customer included.
Who helps us run the service.
Providers are used to operate the service. They may process information in countries outside your own, under their contractual safeguards.
ShopifyCommerce platform and app billing
VercelApplication hosting
NeonPostgreSQL database hosting
ResendService email
ClerkEmployee-console sign-in
Anthropic or OpenAIReturn-evidence review, only when a merchant enables and requests it
Your controls.
Uninstall through Shopify. Shopify privacy webhooks are used for customer data requests and for shop or customer redaction.
Ask us directly. Email support@fulfillrelay.com about access, correction, deletion or privacy questions.
Shoppers who bought from you. If you are a customer of a store using FulfillRelay, contact that store first. It controls your order.
Read the full privacy policy and terms. Published by Boreal Meridian Commerce Inc.
Ready when you are
Less chasing starts with one connected workflow.
Need supplier routing and returns together? Choose FulfillRelay. Only need customer returns? Start with FulfillRelay Returns.
