What the demonstration proves
Supplier product, SKU, quantity, price, currency, and retailer reference stay identifiable.
Retailer and supplier use their own Shopify authorization and operating surfaces.
Payment, tracking, return, and AI-assisted review remain bounded and auditable.
Full English transcript
FulfillRelay connects independent Shopify retailers and suppliers without shared staff access. It turns each retailer-to-supplier handoff into a traceable Shopify record.
On the retailer side, paid orders can be found and selected in one batch. Before routing, FulfillRelay rechecks payment, relationship, mapping, currency, and remaining quantity. Same-SKU lines and supplemental quantities are never guessed or duplicated.
Each retailer variant maps to an exact supplier variant. The supplier's current Shopify price and currency set settlement, not the customer-facing sale price. Both merchants approve the relationship before routing is ready.
FulfillRelay creates a normal order in the supplier's Shopify Orders list. The order uses the exact supplier product, SKU, quantity, and price, while preserving the retailer order reference. Customer email stays with the retailer; only delivery details needed for shipping are passed.
Accepted payables can be combined into a separate, non-shipping Shopify Draft Order. The retailer pays through the supplier store's own Shopify checkout. Only after Shopify confirms the completed transaction, amount, currency, reference, and zero balance does FulfillRelay mark the covered supplier orders paid.
The supplier submits tracking once against the exact dispatch quantity. FulfillRelay sends it back to the retailer's original order. Paid, partial, and fulfilled states remain visible on both sides.
Customers can start a return through a secure branded portal. The retailer applies its own rules and makes the first decision before the case reaches the supplier. Optional AI summarizes evidence quality, missing proof, and inconsistencies, but cannot approve, refund, message a customer, or buy a label.
The supplier makes the second decision, creates or uploads the label, confirms receipt, and controls refund timing in its own Shopify order.
Two independent Shopify stores. One operating chain for orders, payment evidence, fulfillment, and returns. FulfillRelay coordinates the work without holding funds.