Choose your app Find the right Shopify app
FulfillRelay routes orders to suppliers. FulfillRelay Returns manages your store’s customer returns. Each app has its own installation and subscription.
Compare all prices →Connect retailer and supplier stores
Orders out. Tracking back.
Retailers from $49/month
Supplier Connect free · Supplier Pro $19/month
For Shopify retailers working with known Shopify suppliers, and the suppliers fulfilling their orders.
Manage your own store’s customer returns
Every return. A clear next step.
Start free · 5 return cases/month
Paid plans $19 / $49 / $99 per month
For Shopify merchants who need a branded returns portal and one place to review customer requests.
Side by side
| Feature | FulfillRelay | FulfillRelay Returns |
|---|---|---|
| Route orders to suppliers | Available | Not included |
| Map products to suppliers | Available | Not included |
| Sync supplier tracking | Available | Not included |
| Coordinate supplier returns | Available | Not included |
| Customer returns portal | Available | Available |
| Review and manage returns | Available | Available |
| Optional AI review* | Available | Available |
| Starting price | $49/monthRetailers · Suppliers free | Free5 cases/month |
*AI review is optional and subject to plan limits. You control decisions and refunds. Return case limits vary by plan.
No. Pick the app for your workflow. Returns works independently for merchants who do not need supplier order routing. Main already includes a customer portal and store-handled returns as well as connected-supplier coordination. Check your Main plan limits before buying another subscription.
No. Bring a Shopify supplier you already work with. Agree your terms, connect both stores and approve the exact product mappings before routing orders.
No. The Returns free plan includes 5 customer return cases and 5 optional AI reviews per month. Retailer order routing belongs to the Main app and starts at $49 USD/month. Main Supplier Connect is free for the supplier role.