Find your fit. Routing from $49/month. Returns free for 5 cases/month.
See pricing
Find the right Shopify app
FulfillRelay includes supplier routing, tracking and returns within plan limits. FulfillRelay Returns is the standalone option for customer returns. You do not need both.
Compare all prices →Find your fit
Tell us what you need and roughly how much. We suggest a plan from the real limits on our pricing pages. Nothing is stored.
Supplier operations + customer returns
Route orders. Track shipments. Handle returns.
Retailers from $49/month
Supplier Connect free · Supplier Pro $19/month
For retailers who need supplier order routing, tracking and returns together, and the Shopify suppliers fulfilling their orders.
Manage your own store’s customer returns
Every return. A clear next step.
Start free · 5 return cases/month
Paid plans $19 / $49 / $99 per month
For Shopify merchants who need a branded returns portal and one place to review customer requests.
Side by side
| Feature | FulfillRelay | FulfillRelay Returns |
|---|---|---|
| Route orders to suppliers | Available | Not included |
| Map products to suppliers | Available | Not included |
| Sync supplier tracking | Available | Not included |
| Coordinate supplier returns | Available | Not included |
| Customer returns portal | Available | Available |
| Review and manage returns | Available | Available |
| Optional AI review* | Available | Available |
| Starting price | $49/monthRetailers · Suppliers free | Free5 cases/month |
*AI review is optional and subject to plan limits. You control decisions and refunds. Return case limits vary by plan.
No. Pick the app for your workflow. Returns works independently for merchants who do not need supplier order routing. Main already includes a customer portal and store-handled returns as well as connected-supplier coordination. Check your Main plan limits before buying another subscription.
No. Bring a Shopify supplier you already work with. Agree your terms, connect both stores and approve the exact product mappings before routing orders.
No. The Returns free plan includes 5 customer return cases and 5 optional AI reviews per month. Retailer order routing belongs to the Main app and starts at $49 USD/month. Main Supplier Connect is free for the supplier role.
Ready when you are
Need supplier routing and returns together? Choose FulfillRelay. Only need customer returns? Start with FulfillRelay Returns.