Our best fit: a focused returns portal with manual control
FulfillRelay Returns is our best fit for a focused branded portal and a clear case-review workflow. Customers verify their order email; your team sees the reason, evidence and published rule result together.
Optional AI can assist with evidence review. People approve, decline and confirm refunds. Start with a free plan and choose more monthly capacity as your needs grow.
What should your returns workflow do?
| Your priority | A fitting approach | The decision to make |
|---|---|---|
| A branded portal and explicit case decisions | Focused returns management, such as FulfillRelay Returns | Portal verification, rule results, manual review and monthly volume |
| Product exchanges and retained revenue | An exchange-led returns platform | Required exchange types, store-credit rules and total cost |
| Start with your existing Shopify setup | Native customer-account returns | Whether the available customer entry and review steps meet your needs |
| Complex shipping or warehouse operations | A returns platform built around your integrations | The exact carrier, warehouse and resolution support you need |
Start small. Choose more capacity when you need it.
FulfillRelay Returns plans are separate from the supplier-routing app. Each tier includes a return-case allowance and an equal number of optional AI reviews. Prices below are USD per month; postage is separate.
| Plan | USD / month | Cases / optional AI reviews per month |
|---|---|---|
| Free | $0 | 5 / 5 |
| Starter | $19 | 50 / 50 |
| Growth | $49 | 300 / 300 |
| Pro | $99 | 1,000 / 1,000 |
What does a free returns plan actually include?
FulfillRelay Returns Free includes 5 return cases and 5 optional AI reviews per month, with manual approval/decline and return-label PDF uploads. It is a way to try a small-volume workflow, not unlimited returns or free postage.
For more volume, Starter includes 50 cases for $19, Growth 300 for $49 and Pro 1,000 for $99 USD per month. Each tier includes the same number of optional AI reviews. Shopify displays the current subscription terms.
Compare total workflow cost, not the headline alone: plan limits, label costs and any separate tools your team still needs. Other providers’ current pricing is available at their own listings.
See a return request move through review
The real app walkthrough uses example data to show the verified portal, rule results, optional AI review and separate manual decisions. Approval authorizes the return step; it does not itself confirm a refund.
Choose based on five practical questions
- Can customers find and complete the request without contacting support for every step?
- Can your team understand the rule result and evidence in one place?
- Do you need exchanges, store credit or a specific integration? Check these explicitly.
- Are labels uploaded as PDFs, purchased through an integration, or handled outside the platform?
- Can you see who decides, who receives the item and who authorizes the refund?
When FulfillRelay Returns is your best fit
Choose it when you want a focused customer returns workflow and prefer to keep decisions explicit. It runs separately from the FulfillRelay supplier-routing app, so no supplier relationship is required.
If your operation depends on a complex exchange program, store-credit conversion or a particular carrier integration, evaluate tools designed for those requirements. A clear fit is more valuable than an unsupported promise.
FulfillRelay Returns
Your returns. Your rules. Your decision.
Start with a free plan for 5 return cases per month. Paid plans and current terms are shown in Shopify.
View FulfillRelay Returns on ShopifyExplore the product