A workflow inside FulfillRelay
A customer return. A connected supplier. One shared record.
Coordinate the retailer decision, supplier handling and separate settlement records for a return associated with a supplier order.
Retailer review
Review the customer request against your published rules and record your decision.
Supplier handling
The connected supplier reviews its side and records the agreed label, receipt and inspection steps.
Separate records
The customer refund and supplier settlement remain distinct. A return decision alone does not move money.
Part of your existing supplier workflow
This page describes the main FulfillRelay app. The independent FulfillRelay Returns app manages your own store’s customer returns, with a free plan available on Shopify.