Source: https://fulfillrelay.com/shopify-supplier-order-routing Source sitemap last modified: 2026-09-11 FulfillRelay · Supplier operations + customer returns # Route supplier orders. Get tracking back. You and your supplier each use Shopify. Match the exact products, route eligible paid orders and follow tracking back. Customer returns and supplier coordination are included within plan limits. [View FulfillRelay on Shopify](https://fulfillrelay.com/go/shopify?source=shopify-supplier-order-routing) [Watch it work](https://fulfillrelay.com/shopify-supplier-order-routing#main-demo) [Retailers from $49 USD/month](https://fulfillrelay.com/pricing/order-routing) [Supplier Connect free](https://fulfillrelay.com/pricing/order-routing)  Order status, supplier handoffs and tracking in one workspace. 01 ## Send the exact item you agreed Match the precise variant, supplier price and currency before routing. Keep exceptions visible for review. 02 ## Keep each store independent Your suppliers work in their own Shopify stores. No retailer staff access required. 03 ## Stop chasing tracking updates Follow supplier acceptance and fulfillment. Tracking comes back to the original customer order, including shipped lines and quantities. How FulfillRelay works ## From first connection to tracking returned. See how a matched product moves from a paid customer order to supplier fulfillment and tracking updates. [Read the transcript →](https://fulfillrelay.com/demo#main-intro) How it works ## Start with one supplier. Build a repeatable workflow. 1. 01 ### Connect your stores You and your supplier each install FulfillRelay. Confirm the relationship between your Shopify stores. 2. 02 ### Approve the exact product Match your retail variant to the supplier’s SKU. Your supplier confirms the item, price and currency. 3. 03 ### Route eligible paid orders Approved mappings direct eligible lines to the right supplier. Items needing attention stay visible. 4. 04 ### Bring tracking back The supplier accepts and fulfills in its own store. Tracking syncs back to your original order. Supplier acceptance and supplier payments remain separate steps. You keep control of business decisions. Returns are part of the workflow ## The order does not end at delivery. Customer portal, return review and connected-supplier coordination are included in FulfillRelay within your plan limits. Keep the customer decision, supplier handling and settlement records connected. [Explore supplier-connected returns →](https://fulfillrelay.com/returns-management) Customer request Your review Supplier handling Refunds and supplier settlements remain separate actions. You stay in control. Before you connect ## Two things worth knowing first. ### Your supplier connects too. FulfillRelay links two Shopify stores. Your supplier installs the free Supplier Connect side and keeps working in its own store. We wrote the email for you. [Invite your supplier](https://fulfillrelay.com/invite-your-supplier) ### No Shopify supplier yet? FulfillRelay connects suppliers you already work with. It does not find them. Handle customer returns first with FulfillRelay Returns, or learn how marketplaces differ from order routing. [Start with Returns](https://fulfillrelay.com/returns-app) [Marketplace or order routing?](https://fulfillrelay.com/guides/supplier-marketplace-vs-order-routing) Make it relevant to your store ## Estimate the time you could save. Use your order volume and handling times to compare the two workflows. Calculator example assumptions — eligible order lines/month: 500; manual minutes/line: 6; review minutes/line: 2; setup hours this month: not included; additional support/exception hours: not included. The displayed estimate uses these inputs; it is not measured customer savings. Adjust the inputs on [the web calculator](https://fulfillrelay.com/shopify-supplier-order-routing#frv-estimate-title). ### Estimate your monthly difference See how your handling time could change with a connected workflow. Eligible order lines / month lines Manual time / line min Review time / line min Adjust the inputs to estimate handling time for your store. **Include setup & extra work** Allocate setup time to this month. For support and exceptions, enter only extra time compared with your manual workflow; exclude time already in review. Enter both fields, including 0 when appropriate. Leave blank if unknown. Setup hours this month h Additional support / exceptions h One order can contain several lines. Quantity within one line is not counted again. Setup and extra work are not included. Handling time per month **50.0 h** Manual workflow **16.7 h** With FulfillRelay Review still required **33.3 h** Estimated time saved / month More time for customers, growth, and what matters. 66.7% of 50.0 baseline hours (estimate). FulfillRelay · Order routing ## Plans for both sides of the connection. Retailers route orders. Suppliers receive and fulfill them in their own Shopify stores. [Full plan details ↗](https://fulfillrelay.com/pricing/order-routing) ### For retailers Choose by routed order lines and supplier connections. Retailer plan ### Launch $49 USD / month or $490 USD / year, billed annually - **2,000** routed order lines / month - **5** supplier connections - Approved SKU mappings & tracking sync [View Launch on Shopify ↗](https://fulfillrelay.com/go/shopify?source=pricing-launch) Retailer plan ### Growth $149 USD / month or $1,490 USD / year, billed annually - **10,000** routed order lines / month - **25** supplier connections - Approved SKU mappings & tracking sync [View Growth on Shopify ↗](https://fulfillrelay.com/go/shopify?source=pricing-growth) Retailer plan ### Scale $399 USD / month or $3,990 USD / year, billed annually - **50,000** routed order lines / month - **Unlimited** supplier connections - Approved SKU mappings & tracking sync [View Scale on Shopify ↗](https://fulfillrelay.com/go/shopify?source=pricing-scale) ### For suppliers Each supplier manages its own subscription. Supplier plan ### Supplier Connect Free · $0 / month Connect retailers, approve exact supplier SKUs, receive orders and return tracking. [Start with Supplier Connect ↗](https://fulfillrelay.com/go/shopify?source=pricing-supplier-connect) Supplier plan ### Supplier Pro $19 USD / month or $190 USD / year, billed annually Add ShipStation return-label rates and purchases, warehouse and spending controls, and 1,000 optional AI return reviews per month. [Explore Supplier Pro ↗](https://fulfillrelay.com/go/shopify?source=pricing-supplier-pro) All prices in USD. Paid plans offer a 14-day trial; eligibility and final billing terms appear in Shopify. Product purchases and supplier shipping charges are separate from software subscriptions. Return-label purchases require confirmation and are charged separately by your carrier or ShipStation. Only need customer returns for your own store? [See separate FulfillRelay Returns plans →](https://fulfillrelay.com/pricing/returns) ## A few things to know. **Does FulfillRelay find suppliers for me?** No. Connect Shopify suppliers you already work with. Agree your products and terms before routing orders. **Who needs to install and subscribe?** The retailer and supplier each install FulfillRelay in their own Shopify store. Retailer plans start at $49 USD/month. Supplier Connect is free; Supplier Pro adds optional features. **Do I also need FulfillRelay Returns?** Not automatically. FulfillRelay includes customer returns and connected-supplier coordination within Main plan limits. [Compare the apps](https://fulfillrelay.com/compare#features) if you only need standalone customer return management. Your next step ## Connect your first supplier. Start with one approved product and your first eligible paid order. [Install FulfillRelay](https://fulfillrelay.com/go/shopify?source=shopify-supplier-order-routing) [Need setup help?](https://fulfillrelay.com/services) Is it right for your store? ## Know the fit before you install. The quickest way to avoid a wrong install is to be clear about who each app is for, and who it is not for. ### FulfillRelay Retailers and suppliers who both use Shopify #### Good fit - You sell on Shopify and already work with a supplier who also uses Shopify. - You have agreed product, shipping and returns terms with that supplier. - You want each supplier order tied to an exact product, price and currency. - You want tracking to come back to the original customer order. #### Probably not for you - You want FulfillRelay to find suppliers for you. It does not. - Your supplier does not use Shopify. Each business needs its own Shopify store. - You want items sent without an approved match. Unmatched items stay visible for review and are not sent. [See how FulfillRelay works](https://fulfillrelay.com/shopify-supplier-order-routing) Still unsure? [Compare the two apps side by side](https://fulfillrelay.com/compare). What happens next ## Four steps from install to your first result. A first successful setup is one real order or one real return that you can follow from start to finish. ### FulfillRelay 1. **Agree terms with your supplier** Product, shipping and returns terms are between you and the supplier you already work with. 2. **Connect both stores** The retailer and the supplier each install FulfillRelay in their own Shopify store and confirm the connection. 3. **Approve exact item matches** Match each product to the supplier’s exact item. Anything unmatched stays visible as needing attention. 4. **Follow the first order** One approved, paid order line appears in the supplier’s store. Follow it until tracking returns to your original order. Billing runs through Shopify, and final plan availability and terms appear there. [See all plans](https://fulfillrelay.com/pricing). Questions about your data? [Read how we handle it](https://fulfillrelay.com/before-you-install#data).