Source: https://fulfillrelay.com/services Source sitemap last modified: 2026-07-29 Software setup and support # Turn your supplier agreement into a working connection. A practical setup path for the retailer and supplier who already work together. ## Before you start - Both businesses have their own Shopify store and can install the app. - You have agreed on the products, prices, shipping and returns terms. - You can identify one exact retail variant and the matching supplier variant. ## Start with one supplier and one mapped SKU 1. ### Connect both stores The retailer and supplier install FulfillRelay separately and confirm their relationship. 2. ### Approve an exact mapping Match a retail variant to the supplier’s catalog variant. The supplier confirms the item and its store supplies the current price and currency. 3. ### Route a ready, paid order line The connection, mapping, payment evidence and plan must be ready. Items that need correction remain visible. 4. ### Follow tracking back The supplier accepts and fulfills the work in its own Shopify store. Follow that order’s tracking back to the original retailer order. ## Support for using the software We can help explain configuration, connection steps and visible product errors. Your team and supplier operate the orders, fulfillment, payments and returns. [Ask a setup question](mailto:support@fulfillrelay.com?subject=FulfillRelay%20setup%20support)