Source: https://fulfillrelay.com/returns-management Source sitemap last modified: 2026-07-31 A workflow inside FulfillRelay # A customer return. A connected supplier. One shared record. Coordinate the retailer decision, supplier handling and separate settlement records for a return associated with a supplier order. ### Retailer review Review the customer request against your published rules and record your decision. ### Supplier handling The connected supplier reviews its side and records the agreed label, receipt and inspection steps. ### Separate records The customer refund and supplier settlement remain distinct. A return decision alone does not move money. ## Part of your existing supplier workflow This page describes the main FulfillRelay app. The independent FulfillRelay Returns app manages your own store’s customer returns, with a free plan available on Shopify. [View on Shopify App Store](https://fulfillrelay.com/go/shopify?source=returns-management) [About the separate Returns app](https://fulfillrelay.com/returns-app)