Source: https://fulfillrelay.com/returns-app Source sitemap last modified: 2026-09-11 FulfillRelay Returns · Customer returns for Shopify # Get return requests out of your inbox. Give customers a branded portal for order details, reasons and photos. Review the evidence beside your rules and keep approval in your hands. Start free with 5 return cases a month; no supplier connection is needed. [Install Returns free](https://fulfillrelay.com/go/returns?source=returns-app) [Watch it work](https://fulfillrelay.com/returns-app#returns-video) [Free for 5 return cases/month](https://fulfillrelay.com/pricing/returns) [Paid plans from $19 USD/month](https://fulfillrelay.com/pricing/returns)  Customer evidence, return rules and decisions in one workspace. 01 ## Get the details in one request Collect order details, return reasons and photo evidence through your branded portal. 02 ## Review evidence, not email threads Review each case against your rules. AI suggestions are optional; approval stays with you. 03 ## Give customers a place to check Share labels and case progress in the portal, with status emails when enabled. How FulfillRelay Returns works ## From first request to a resolved return. See how customers submit a return and how your team reviews the request, checks photos and decides what happens next. [Read the transcript →](https://fulfillrelay.com/demo#returns-intro) How it works ## One request. Four clear steps. 1. 01 ### Publish your return rules Set your store’s return policy and share your branded customer portal. 2. 02 ### Collect the request Customers verify their email, select their order item and provide a reason, photos or notes. 3. 03 ### Review and decide Check the evidence against your rules. Use optional AI suggestions when helpful, then approve or decline yourself. 4. 04 ### Resolve the return Upload a carrier return label, record the received item and explicitly confirm any Shopify refund. You control approvals and refunds. Return-label PDFs come from your carrier before you upload them.  Your store’s customer experience ## Your brand stays part of the return. Give customers a direct portal link under your store’s branding, with a clear path from request to status update. - Order lookup and email verification. - Return reasons, photos and notes in one request. - Labels and the latest case status in the portal. FulfillRelay Returns · Customer returns ## Start free. Grow with your return volume. A separate app for your store. No supplier connection or Main subscription required. [Full plan details ↗](https://fulfillrelay.com/pricing/returns) Returns plan ### Free $0 USD / month - **5** return cases / month - **5** optional AI reviews / month - Branded customer portal - Manual approval & decline - Return-label PDF uploads [Start free on Shopify ↗](https://fulfillrelay.com/go/returns?source=pricing-free) Returns plan ### Starter $19 USD / month - **50** return cases / month - **50** optional AI reviews / month - Branded customer portal - Manual approval & decline - Return-label PDF uploads [View Starter on Shopify ↗](https://fulfillrelay.com/go/returns?source=pricing-starter) Returns plan ### Growth $49 USD / month - **300** return cases / month - **300** optional AI reviews / month - Branded customer portal - Manual approval & decline - Return-label PDF uploads [View Growth on Shopify ↗](https://fulfillrelay.com/go/returns?source=pricing-growth) Returns plan ### Pro $99 USD / month - **1,000** return cases / month - **1,000** optional AI reviews / month - Branded customer portal - Manual approval & decline - Return-label PDF uploads [View Pro on Shopify ↗](https://fulfillrelay.com/go/returns?source=pricing-pro) Paid plans are billed in USD every 30 days through Shopify. AI reviews provide suggestions; you make the decision and confirm any refund. Obtain return-label PDFs from your carrier before uploading them. Need orders routed between retailer and supplier stores? [See FulfillRelay order routing plans →](https://fulfillrelay.com/pricing/order-routing) ## A few things to know. **Do I need the main FulfillRelay app?** No. FulfillRelay Returns is a separate app for your Shopify store. No supplier connection or Main subscription is required. If you also need supplier order routing, [explore FulfillRelay](https://fulfillrelay.com/shopify-supplier-order-routing). **Does AI approve returns or issue refunds?** No. AI reviews provide optional suggestions within your plan limits. You approve or decline each return and explicitly confirm any refund. **How do return labels work?** Obtain a return-label PDF from your carrier, then upload it to the case for your customer. Label postage is separate from the app subscription. **What is included in the free plan?** Five return cases and five optional AI reviews per month, with the branded portal and manual review workflow. Paid plans support higher monthly volumes. Your next step ## Give every return a clear path. Install Returns, publish your rules and share your portal link. [Install Returns free](https://fulfillrelay.com/go/returns?source=returns-app) [Read the setup guide](https://fulfillrelay.com/guides/shopify-returns-portal-setup) Is it right for your store? ## Know the fit before you install. The quickest way to avoid a wrong install is to be clear about who each app is for, and who it is not for. ### FulfillRelay Returns Any Shopify store that handles its own customer returns #### Good fit - You run a Shopify store and handle your own customer returns. - You want customers to send order details, reasons and photos in one branded place. - You want to review each request against your own written rules. - You are happy to make approvals and confirm refunds yourself. #### Probably not for you - You want returns approved or refunded automatically. AI only suggests. - You need supplier order routing. Returns does not include it; FulfillRelay does. - You expect Returns to buy shipping labels. You upload return-label PDFs from your carrier. [See how FulfillRelay Returns works](https://fulfillrelay.com/returns-app) Still unsure? [Compare the two apps side by side](https://fulfillrelay.com/compare). What happens next ## Four steps from install to your first result. A first successful setup is one real order or one real return that you can follow from start to finish. ### FulfillRelay Returns 1. **Install from Shopify** Start on the free plan: 5 return cases and 5 optional AI reviews a month. 2. **Publish your return rules** Set the rules customers see and your team reviews each request against. 3. **Customers send a request** They verify their order email, then submit reasons, notes and photos through your portal. 4. **You review and decide** Approve or decline, upload a carrier label, and confirm any Shopify refund yourself. Billing runs through Shopify, and final plan availability and terms appear there. [See all plans](https://fulfillrelay.com/pricing). Questions about your data? [Read how we handle it](https://fulfillrelay.com/before-you-install#data).