SHOPIFY RETURNS REVIEW CHECKLIST
Free process worksheet by FulfillRelay Returns — https://fulfillrelay.com/returns-app

SETUP
[ ] Return window and evidence requirements are published
[ ] Customer portal link is visible in the store
[ ] Customer can verify access through their order email

CASE REVIEW
[ ] Correct item and requested quantity
[ ] Customer reason and supplied evidence reviewed
[ ] Published rule result understood
[ ] Optional AI suggestion reviewed as advice only
[ ] Human approval or decline recorded

RETURN AND REFUND
[ ] Approved return has clear return-shipping instructions
[ ] Any carrier-prepared PDF label matches the return
[ ] Receipt/inspection recorded where required
[ ] Refund amount and destination reviewed separately
[ ] Refund confirmed by authorized person and outcome verified

This is an operational worksheet, not a return policy or legal advice. Your published store terms and applicable obligations still apply. Keep customer details in your own secured systems.
Free plan: 5 cases and 5 optional AI reviews/month. Postage separate.
Tutorial: https://fulfillrelay.com/guides/free-shopify-returns-portal
Plans: https://fulfillrelay.com/pricing/returns