Source: https://fulfillrelay.com/ Source sitemap last modified: 2026-10-10 For independent Shopify stores # Supplier orders. Customer returns. *Less chasing.* Work with suppliers who also use Shopify? **FulfillRelay** routes eligible paid orders, brings tracking back and keeps returns connected. Only need customer returns? **FulfillRelay Returns** gives your store a branded portal. [Explore order routing](https://fulfillrelay.com/shopify-supplier-order-routing) [Install Returns · start free](https://fulfillrelay.com/go/returns?source=home-hero) Routing from $49 USD/month · Returns free for 5 cases/month. [Not sure which one? Find your fit](https://fulfillrelay.com/compare#find-your-fit) Watch the products Find the right workflow for your store. [More videos and setup guides](https://fulfillrelay.com/demo) - For Shopify stores - Connect your existing Shopify suppliers - Exact SKU and price matches - AI suggests. You decide. - Customer returns included in Main Our apps ## Supplier routing and returns. Or just your returns. Choose FulfillRelay for supplier routing, tracking and returns in one app. Choose FulfillRelay Returns for standalone customer returns. You do not need both to get started. Supplier operations + returns 01 ### FulfillRelay From supplier order to customer return. For retailers and suppliers who each use Shopify. Route the right items, follow tracking back and coordinate returns without losing the supplier context. - Agree exact products and supplier prices - Route eligible paid order lines - Bring supplier tracking back to your order - Customer returns and supplier coordination included within plan limits Retailers from **$49 USD/month** Supplier Connect is free [Explore FulfillRelay](https://fulfillrelay.com/shopify-supplier-order-routing) [View pricing](https://fulfillrelay.com/pricing/order-routing) [](https://fulfillrelay.com/shopify-supplier-order-routing) See order status and supplier handoffs in one workspace. Customer return management 02 ### FulfillRelay Returns Review return requests in one place. For merchants who want a dedicated customer returns workflow. Give customers a branded portal and your team a clear place to review. - Collect email-verified customer requests - Review rules, photos and optional AI advice - Decide approvals and refunds separately Start **free** with 5 cases/monthPaid plans from $19 USD/month [Explore Returns](https://fulfillrelay.com/returns-app) [View pricing](https://fulfillrelay.com/pricing/returns) [](https://fulfillrelay.com/returns-app) Review customer evidence alongside your return rules. [Which one fits your store? Compare the apps](https://fulfillrelay.com/compare#features) Sound familiar? ## The busywork that eats your week. ### Another email to your supplier? Match each product to an exact supplier SKU. Use approved mappings to route eligible paid lines to the right supplier. [See SKU routing](https://fulfillrelay.com/guides/shopify-sku-order-routing) ### Where is the tracking? Suppliers fulfill in their own Shopify store. Tracking returns to your original order, with the lines and quantities shipped. [See tracking sync](https://fulfillrelay.com/guides/shopify-supplier-tracking-sync) ### Return photos buried in an inbox? Customers verify their email and submit a request with photos. Evidence and your rules sit side by side for review. [See the returns portal](https://fulfillrelay.com/returns-app) Simple pricing ## Start with the plan your store needs. Each app has its own plans. FulfillRelay paid plans offer a 14-day trial, subject to Shopify eligibility. All prices are in USD. Supplier order routing ### FulfillRelay for retailers from $49 / month Route eligible paid orders, follow every handoff and bring tracking back. Includes customer returns within plan limits. [Install FulfillRelay](https://fulfillrelay.com/go/shopify?source=home-pricing-retailer) Customer returns ### FulfillRelay Returns Free · 5 cases / month A branded portal and one workspace for every request. Paid plans from $19 / month. [Install Returns](https://fulfillrelay.com/go/returns?source=home-pricing-returns) For suppliers ### Supplier Connect Free Receive connected retailers’ orders in your own Shopify store. [Install FulfillRelay](https://fulfillrelay.com/go/shopify?source=home-pricing-supplier) [Order routing plans](https://fulfillrelay.com/pricing/order-routing) [Returns plans](https://fulfillrelay.com/pricing/returns) [Compare all plans](https://fulfillrelay.com/pricing) Before you install ## Three answers merchants ask for first. ### Is it right for my store? A Shopify store with a Shopify supplier you already work with suits FulfillRelay. A store that wants a branded returns portal suits Returns. Neither finds suppliers for you or refunds automatically. [Check the fit →](https://fulfillrelay.com/before-you-install#fit) ### What happens after I install? Agree terms, connect both stores, approve exact items and follow the first paid order. For Returns, publish your rules and review the first request. [See the four steps →](https://fulfillrelay.com/before-you-install#next) ### What happens to my data? Each store stays separate. AI suggests and you decide. No card numbers are stored, and customer data is not sold. [Read the data details →](https://fulfillrelay.com/before-you-install#data) [Step-by-step guides](https://fulfillrelay.com/guides) [Product walkthroughs](https://fulfillrelay.com/demo) [Ask about your setup](https://fulfillrelay.com/contact) Questions, answered ## Quick answers before you install. **Do I need both apps?** No. Install either app on its own. FulfillRelay also includes customer returns within plan limits, so retailers who route supplier orders do not need a separate returns app to start. [Compare the apps](https://fulfillrelay.com/compare). **Will my suppliers need to change how they work?** Both stores install FulfillRelay and confirm the connection. Your supplier approves the exact products and prices, then accepts and fulfills orders in its own Shopify store. Supplier Connect is free. Each business keeps its own access. **Does AI decide my returns?** No. AI suggestions in FulfillRelay Returns are optional. You review the evidence against your rules, approve or decline each case yourself and explicitly confirm any Shopify refund. **What does it cost to start?** Supplier Connect is free and FulfillRelay Returns includes 5 cases a month. Retailer routing plans start at $49 USD/month, and FulfillRelay paid plans offer a 14-day trial (eligibility applies). [See all pricing](https://fulfillrelay.com/pricing). **How do I get help setting up?** Follow the [step-by-step guides](https://fulfillrelay.com/guides) and [video tutorials](https://fulfillrelay.com/demo), visit the [help center](https://fulfillrelay.com/help), or ask about [setup support](https://fulfillrelay.com/services).