Source: https://fulfillrelay.com/demo Source sitemap last modified: 2026-10-11 Product demos # See the workflow. *Find your fit.* From supplier orders to customer returns. Watch the apps in action, explore the screens and see how to get started. [Explore the demos](https://fulfillrelay.com/demo#introductions) [Try the screen tour](https://fulfillrelay.com/demo#product-tour) Two Shopify apps. Choose the workflow your store needs. Start here 0:44 **Two apps. One quick introduction.** Get the overview in 44 seconds. **Read video text : FulfillRelay: supplier orders and customer returns** 1. 00:00 Supplier orders. Customer returns. So much chasing. 2. 00:06 Meet FulfillRelay. Two focused Shopify apps, built around your operation. 3. 00:12 FulfillRelay connects your store to the suppliers you already work with. Match each product to an exact supplier SKU. Route eligible paid orders and watch tracking flow back to your customer’s order. 4. 00:23 FulfillRelay Returns gives customers a branded portal with email verification. You see the photos and the rules, get optional AI suggestions, and make every decision yourself. 5. 00:34 Start free with five return cases a month. Less chasing. More running your store. Watch the workflow ## Your next step, in under a minute. Choose supplier routing and returns together, or a dedicated returns app. You can start with either one. Supplier operations + returns 01 ### FulfillRelay Match exact products, route eligible paid orders and follow supplier tracking back. Customer returns are included in the app. [Explore FulfillRelay](https://fulfillrelay.com/shopify-supplier-order-routing) Product demo 0:42 **Read video text : FulfillRelay: supplier orders and tracking** 1. 00:00 A new order. Great. Another email to your supplier? Not so great. 2. 00:05 Keep the suppliers you already work with. Connect your Shopify stores with FulfillRelay. 3. 00:12 Take this sweater. Match it to the exact supplier variant, then get their approval. 4. 00:18 Now, route eligible paid orders. Anything that needs attention stays visible. 5. 00:25 Your supplier accepts and fulfills in their own Shopify store. 6. 00:30 Tracking comes back to the original order. Less chasing. A clearer handoff. 7. 00:36 Start small. Follow one order all the way through. That’s FulfillRelay. Standalone customer returns 02 ### FulfillRelay Returns A branded portal for your customers. One workspace to review requests, photos and rules. Every decision stays with your store. [Explore Returns](https://fulfillrelay.com/returns-app) Product demo 0:40 **Read video text : FulfillRelay Returns: customer returns** 1. 00:00 Can I return this? A simple question. A messy email thread. 2. 00:05 Give customers your branded returns portal. They verify their order email before choosing an item. 3. 00:12 See the reason, photos, and return rules together. No digging through separate messages. 4. 00:19 You approve or decline. Optional AI suggestions can help. Refunds remain a separate decision. 5. 00:27 Follow the return through shipping and receipt, then review any refund before confirming it. 6. 00:33 Start free with five return cases a month. FulfillRelay Returns works on its own. ## Product tour Real screens from each app, shown with demo data. ### FulfillRelay #### See every order's routing status Paid orders, the supplier on each one and where it stands, from awaiting routing to fulfilled. Orders and quantities already routed are not duplicated.  [View full size](https://fulfillrelay.com/assets/tour-routing-orders.jpg) #### Match each product to the exact supplier item Propose a supplier SKU for a product variant. The supplier selects the exact variant and confirms the price before anything is sent.  [View full size](https://fulfillrelay.com/assets/tour-sku-mappings.jpg) #### Your supplier accepts in its own store The supplier sees assigned orders on a focused workboard, accepts or rejects the work, and fulfills from its own Shopify records.  [View full size](https://fulfillrelay.com/assets/tour-supplier-orders.jpg) ### FulfillRelay Returns #### Customers start a return in your portal They enter the order number and verify the order email before choosing an item. Order details stay hidden until the code is verified.  [View full size](https://fulfillrelay.com/assets/product-portal.png) #### You review the evidence and decide See the customer's item, reason, notes and photos beside your return rules. Approve or decline yourself, and confirm any refund as a separate step.  [View full size](https://fulfillrelay.com/assets/product-return-case.png) Ready to get started? ## One clear first step. Follow a short setup guide, then try your first supplier order or customer return. Setup guide 1:10 ### Connect your first supplier Connect both Shopify stores, confirm a product match and follow your first eligible order. [Read the supplier setup guide](https://fulfillrelay.com/guides/send-shopify-orders-to-supplier) **Read video text : Get started with FulfillRelay** 1. 00:00 Install FulfillRelay in your Shopify store. Your supplier installs it in their own store to receive your orders. 2. 00:10 Add your supplier and send an invitation. They accept the connection and choose their receiving Shopify store. 3. 00:20 Choose your product and its supplier SKU. Your supplier confirms the exact variant and settlement price. 4. 00:30 Find paid orders with approved product matches. Review any items that need attention before routing. 5. 00:39 Your supplier accepts and fulfills the order in Shopify. Tracking returns to your original customer order. 6. 00:49 Review the covered orders and total, then continue to Shopify checkout. Your supplier receives payment directly. 7. 00:59 Connect one supplier, match one product and follow your first eligible order. Get started at fulfillrelay.com. Setup guide 1:24 ### Set up customer returns Publish your rules, share your portal and review a return request through to resolution. [Read the returns setup guide](https://fulfillrelay.com/guides/shopify-returns-portal-setup) **Read video text : Get started with FulfillRelay Returns** 1. 00:00 Install FulfillRelay Returns for a dedicated returns workspace. It works independently of the main FulfillRelay app. 2. 00:11 Choose your return window and review requirements. Publish your rules and select the customer updates to send. 3. 00:20 Add your portal link to your store. Customers enter their order number and the email used at checkout. 4. 00:29 Customers enter the code sent to their order email before choosing an item and submitting their return request. 5. 00:39 Review the reason, photos and return-rule results together. Ask for an optional AI suggestion when you need support. 6. 00:50 Approve or decline the request yourself. Approved returns move to return shipping; refunds are confirmed separately. 7. 01:01 Upload a carrier-prepared label PDF, record the returned item and review any refund before confirming it. 8. 01:11 Get five return cases and five optional AI reviews each month. Install from Shopify at fulfillrelay.com/returns-app. **Another quick introduction 0:41** ### FulfillRelay and FulfillRelay Returns Find the workflow for your store: supplier order routing with FulfillRelay, or customer returns with FulfillRelay Returns. **Read video text : FulfillRelay and FulfillRelay Returns** 1. 00:00 Orders going out. Returns coming in. Two different jobs. Give each one a clear workflow. 2. 00:07 FulfillRelay connects your Shopify store with your existing suppliers. Match products, route eligible orders, and get tracking back. 3. 00:16 FulfillRelay Returns gives customers a branded portal, and you a workspace to review requests and decide what happens next. 4. 00:26 Need supplier order routing? Start with FulfillRelay. Managing customer returns? Choose FulfillRelay Returns. 5. 00:34 Separate apps. Separate subscriptions. Explore both at fulfillrelay.com. Still deciding which app fits? [Compare the apps](https://fulfillrelay.com/compare) [Before you install](https://fulfillrelay.com/before-you-install)