Source: https://fulfillrelay.com/compare Source sitemap last modified: 2026-09-11 Find the right Shopify app # Need the full workflow? Or just your returns? FulfillRelay includes supplier routing, tracking and returns within plan limits. FulfillRelay Returns is the standalone option for customer returns. You do not need both. [Compare all prices →](https://fulfillrelay.com/pricing) Find your fit ## Three quick questions. One clear answer. Tell us what you need and roughly how much. We suggest a plan from the real limits on our pricing pages. Nothing is stored. 1 What do you need most? **Send orders to suppliers** Route paid order lines and get tracking back. **Handle customer returns** A branded portal and one place to decide. **Both** Supplier orders and returns together. [Answer all the questions on this web page to receive a plan recommendation](https://fulfillrelay.com/compare#find-your-fit). Supplier operations + customer returns ## FulfillRelay Route orders. Track shipments. Handle returns. Retailers **from $49/month** Supplier Connect **free** · Supplier Pro $19/month For retailers who need supplier order routing, tracking and returns together, and the Shopify suppliers fulfilling their orders. - Route eligible paid order lines with approved SKU mappings. - Track supplier acceptance, payment status and fulfillment. - Manage customer returns and coordinate connected-supplier handling. [Install FulfillRelay ↗](https://fulfillrelay.com/go/shopify?source=product-choice) [See order routing prices →](https://fulfillrelay.com/pricing/order-routing) [Explore order routing](https://fulfillrelay.com/shopify-supplier-order-routing) Manage your own store’s customer returns ## FulfillRelay Returns Every return. A clear next step. Start **free** · 5 return cases/month Paid plans **$19 / $49 / $99 per month** For Shopify merchants who need a branded returns portal and one place to review customer requests. - Let customers submit requests, reasons and photo evidence. - Publish your rules and make clear manual decisions. - Upload carrier labels and keep customers informed. [Install Returns free ↗](https://fulfillrelay.com/go/returns?source=product-choice) [See Returns prices →](https://fulfillrelay.com/pricing/returns) [Explore customer returns](https://fulfillrelay.com/returns-app) Side by side ## Compare features at a glance. | Feature | FulfillRelay | FulfillRelay Returns | | --- | --- | --- | | Route orders to suppliers | Available | Not included | | Map products to suppliers | Available | Not included | | Sync supplier tracking | Available | Not included | | Coordinate supplier returns | Available | Not included | | Customer returns portal | Available | Available | | Review and manage returns | Available | Available | | Optional AI review* | Available | Available | | Starting price | [$49/month](https://fulfillrelay.com/pricing/order-routing) Retailers · Suppliers free | [Free](https://fulfillrelay.com/pricing/returns) 5 cases/month | *AI review is optional and subject to plan limits. You control decisions and refunds. Return case limits vary by plan. ## Before you choose **Do I need both apps?** No. Pick the app for your workflow. Returns works independently for merchants who do not need supplier order routing. Main already includes a customer portal and store-handled returns as well as connected-supplier coordination. Check your Main plan limits before buying another subscription. **Does FulfillRelay find suppliers for me?** No. Bring a Shopify supplier you already work with. Agree your terms, connect both stores and approve the exact product mappings before routing orders. **Does the free Returns plan include free order routing?** No. The Returns free plan includes 5 customer return cases and 5 optional AI reviews per month. Retailer order routing belongs to the Main app and starts at $49 USD/month. Main Supplier Connect is free for the supplier role.