Source: https://fulfillrelay.com/before-you-install Source sitemap last modified: 2026-10-10 Before you install # Before you install. Is it right for your store? What happens next? What happens to your data? Answers come from how the apps and our privacy policy work. Is it right for your store? ## Know the fit before you install. The quickest way to avoid a wrong install is to be clear about who each app is for, and who it is not for. ### FulfillRelay Retailers and suppliers who both use Shopify #### Good fit - You sell on Shopify and already work with a supplier who also uses Shopify. - You have agreed product, shipping and returns terms with that supplier. - You want each supplier order tied to an exact product, price and currency. - You want tracking to come back to the original customer order. #### Probably not for you - You want FulfillRelay to find suppliers for you. It does not. - Your supplier does not use Shopify. Each business needs its own Shopify store. - You want items sent without an approved match. Unmatched items stay visible for review and are not sent. [See how FulfillRelay works](https://fulfillrelay.com/shopify-supplier-order-routing) ### FulfillRelay Returns Any Shopify store that handles its own customer returns #### Good fit - You run a Shopify store and handle your own customer returns. - You want customers to send order details, reasons and photos in one branded place. - You want to review each request against your own written rules. - You are happy to make approvals and confirm refunds yourself. #### Probably not for you - You want returns approved or refunded automatically. AI only suggests. - You need supplier order routing. Returns does not include it; FulfillRelay does. - You expect Returns to buy shipping labels. You upload return-label PDFs from your carrier. [See how FulfillRelay Returns works](https://fulfillrelay.com/returns-app) Still unsure? [Compare the two apps side by side](https://fulfillrelay.com/compare). What happens next ## Four steps from install to your first result. A first successful setup is one real order or one real return that you can follow from start to finish. ### FulfillRelay 1. **Agree terms with your supplier** Product, shipping and returns terms are between you and the supplier you already work with. 2. **Connect both stores** The retailer and the supplier each install FulfillRelay in their own Shopify store and confirm the connection. 3. **Approve exact item matches** Match each product to the supplier’s exact item. Anything unmatched stays visible as needing attention. 4. **Follow the first order** One approved, paid order line appears in the supplier’s store. Follow it until tracking returns to your original order. ### FulfillRelay Returns 1. **Install from Shopify** Start on the free plan: 5 return cases and 5 optional AI reviews a month. 2. **Publish your return rules** Set the rules customers see and your team reviews each request against. 3. **Customers send a request** They verify their order email, then submit reasons, notes and photos through your portal. 4. **You review and decide** Approve or decline, upload a carrier label, and confirm any Shopify refund yourself. Billing runs through Shopify, and final plan availability and terms appear there. [See all plans](https://fulfillrelay.com/pricing). Your data, your decisions ## What FulfillRelay does with your data. Four commitments you can check against our [privacy policy](https://fulfillrelay.com/privacy). ### Your store stays yours Each business works in its own Shopify store. There is no shared staff login, and the connection shares only the order and workflow information that relationship needs. ### You make the call AI suggestions are optional. You approve or decline each return, and you confirm any refund yourself. ### No card numbers, no wallet Supplier purchases are paid through the supplier’s Shopify checkout. FulfillRelay does not store card numbers, hold your money or operate a wallet. ### Customer data is not for sale We do not sell customer data or use it for targeted advertising. You can uninstall through Shopify at any time. ## What we process, and why. Summarized from the privacy policy last updated September 6, 2026. The policy is the controlling document. Shopify’s install screen and our App Store listing list the data categories an app can request access to. They describe what the app is permitted to read or edit. What we actually process, and why, is below. ### Store, installation and subscription data Why Run the app and Shopify billing. How it is handled Handled through Shopify. ### Orders, line items, fulfillment, tracking and returns Why Route eligible paid orders, confirm tracking and handle returns. How it is handled Scoped to your store or the supplier connection you approve. ### Order email on a return Why Verify the customer who starts a return and send a short-lived access code. How it is handled Stored as a hashed email match and hashed one-time code, not the plain order email. ### Shipping information Why Needed only while an order is actively fulfilled. How it is handled Encrypted. Scheduled for deletion 90 days after the latest eligible order ingestion. ### Supplier organization, member email and invitations Why Give suppliers access to their connection. How it is handled Used for supplier access only. ### Support messages and security events Why Help you and keep the service safe. How it is handled Kept for bounded periods. Some audit and transaction-evidence records may be retained for security, disputes or legal needs. When AI is involved ## AI reviews only run when you ask. If you enable and request an AI evidence review, we send the configured provider the relevant return photos and limited case information: the item description, return reason, submitted notes, attachment details, your return rules and rule-check results. We may also include counts and rates from your previous return decisions. We filter common contact details and identifiers from text. Photos can still contain personal information a customer included. **AI produces summaries and suggestions.** You make the return decision, and you confirm any refund as a separate action. ## Who helps us run the service. Providers are used to operate the service. They may process information in countries outside your own, under their contractual safeguards. - **Shopify**Commerce platform and app billing - **Vercel**Application hosting - **Neon**PostgreSQL database hosting - **Resend**Service email - **Clerk**Employee-console sign-in - **Anthropic or OpenAI**Return-evidence review, only when a merchant enables and requests it ## Your controls. - **Uninstall through Shopify.** Shopify privacy webhooks are used for customer data requests and for shop or customer redaction. - **Ask us directly.** Email [support@fulfillrelay.com](mailto:support@fulfillrelay.com) about access, correction, deletion or privacy questions. - **Shoppers who bought from you.** If you are a customer of a store using FulfillRelay, contact that store first. It controls your order. Read the full [privacy policy](https://fulfillrelay.com/privacy) and [terms](https://fulfillrelay.com/terms). Published by Boreal Meridian Commerce Inc.